Terms and Conditions – Viva Luxe
Last Updated: 27th Feb 2025
Welcome to Viva Luxe! These Terms and Conditions govern your use of our website www.viva-luxe.com and the purchase of our products. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.
1. General Information
Viva Luxe is a premium brand offering cosmetics and hair chemical products. We provide high-quality solutions for beauty professionals and individuals.
Company Details:
📧 Email: info@viva-luxe.com
📞 Phone: +971 58 143 2494
🌐 Website: www.viva-luxe.com
2. Use of the Website
- By using this website, you confirm that you are at least 18 years old or have parental consent.
- You agree not to misuse the website for any unlawful purposes.
- We reserve the right to modify or discontinue any part of the website at any time without notice.
3. Product Purchases
- All product descriptions, pricing, and availability are subject to change without notice.
- Viva Luxe reserves the right to refuse or cancel any order at our discretion.
- If your order is canceled after payment, you will receive a full refund.
4. Pricing & Payments
- All prices are listed in UAE AED and include applicable taxes unless stated otherwise.
- Payment methods accepted include [Credit/Debit Cards, PayPal, etc.].
- Viva Luxe reserves the right to update pricing without prior notice.
5. Shipping & Delivery
- Orders are processed and shipped within 48 hours domestically (two working days).
- Delivery times may vary depending on your location and external factors.
- Viva Luxe is not responsible for delays caused by third-party couriers.
6. Returns & Refunds
- We accept returns within [Specify Days] of purchase if the product is unused and in its original packaging.
- Refunds are processed within [Specify Days] after receiving the returned product.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
7. Warranty & Liability
- Viva Luxe offers an Extended Warranty for certain products, covering operational faults but excluding physical damage.
- We are not liable for any indirect or consequential damages caused by the use of our products.
- Our liability is limited to the purchase price of the product.
8. Intellectual Property
- All content, including logos, designs, and product descriptions, is the property of Viva Luxe and may not be copied or used without permission.
9. Privacy Policy
- By using our website, you agree to our [Privacy Policy], which outlines how we collect, store, and protect your personal information.
10. Governing Law
- These Terms and Conditions are governed by the laws of the United Arab Emirates (UAE).
- Any disputes shall be resolved in the courts of [Specify Jurisdiction, e.g., Dubai].
11. Changes to Terms
- Viva Luxe reserves the right to modify these Terms and Conditions at any time.
- Updated terms will be posted on our website, and continued use of our services constitutes acceptance of the changes.
12. Contact Us
For any inquiries regarding these Terms and Conditions, please contact us:
📧 Email: info@viva-luxe.com
📞 Phone: +971 58 143 2494
🌐 Website: www.viva-luxe.com
By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.