Refund & Returns Policy – Viva Luxe
Last Updated: 27th Feb 2025
At Viva Luxe, we strive to ensure your satisfaction with our premium cosmetics and hair care products. If you are not completely happy with your purchase, we offer a straightforward return and refund policy. Please read the following guidelines carefully.
1. Eligibility for Returns
You may return a product if:
✅ It is unused, unopened, and in its original packaging.
✅ The return request is made within [Specify Number] days of receiving your order.
✅ The product is damaged, defective, or incorrect upon arrival.
🚫 Returns will not be accepted if:
- The product has been opened, used, or tampered with.
- It was damaged due to misuse or improper storage by the customer.
- The return request is made after 7 days.
2. How to Request a Return
1️⃣ Contact Us – Email us at info@viva-luxe.com or call +971 58 143 2494 with your order number and reason for return.
2️⃣ Approval & Instructions – If your return is approved, we will provide return shipping instructions.
3️⃣ Ship the Item – Securely package and ship the item back to us. Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part.
3. Refund Policy
💳 Refund Method: Refunds will be issued to the original payment method within [Specify Number] days of receiving the returned item.
⚠️ Partial Refunds: If a returned item is not in its original condition or is missing parts, a partial refund may be issued.
🚚 Shipping Fees: Original shipping costs are non-refundable, except in cases of defective or incorrect products.
4. Exchanges
🔄 We only replace items if they arrive damaged, defective, or incorrect. To request an exchange, contact us at info@viva-luxe.com within 7 days of receiving your order.
5. Cancellations
🛑 Orders may be canceled before shipment for a full refund. Once an order has been shipped, the standard return policy applies.
6. Non-Returnable Items
The following items cannot be returned or refunded:
🚫 Personalized or customized items
🚫 Gift cards or promotional items
🚫 Products purchased from unauthorized sellers
7. Contact Us
For any refund or return inquiries, reach out to us at:
📧 Email: info@viva-luxe.com
📞 Phone: +971 58 143 2494
🌐 Website: www.viva-luxe.com
We are committed to providing a smooth shopping experience and appreciate your understanding of our policies! 💖